Deliver e-bills to every customer in web environment to reduce print costs and to unify both hard and soft copies of the billing process. E-bills can be statements with call details of each retail customer or highly customized and summarized call information in Excel formats for large corporate customers to conduct further analysis.
Our Solution - Unified Web-based Billing System with Customer Self-Service Portal
The Internet technology has evolved quickly in the past ten years and there has been a lot of e-bill "add-ons" to the legacy billing systems of many telecommunication companies. The most obvious benefits of adopting and deploying such first generation of e-bill solutions are to reduce bill production and posting costs. However those add-on solutions may not be fully integrated and worse still, they made bill design and deployment a difficult task for many IT professionals have to maintain a separate system along side the paper-based, legacy system.
Web-based Billing System
Our 2nd generation e-billing solution strategically consolidates the legacy hardcopy and softcopy bill generation processes. The new, cost-effective two-in-one integrated process will avoid duplication of effort and gaps in information delivery as well as allow easy maintenance at the lowest possible cost.
Customer Self Service
It is in the interests of both the company and the customer to encourage as much account self-service as possible. With our 2nd generation e-Billing solution, together with sound integration with the latest application server, personalization and content management technologies, the enormously powerful Customer Self Service website can be realized and mobilized. Customers have all the information they need at their fingertips through the Self Service Portal. This not only enhances customer satisfaction but also improve usability of the portal website. Furthermore, the significant amount of information held in the e-bill can be used to promote value-added goods and services to targeted customers to increase revenues.
